Different From Other Tire Stores: The Boulder Tire Philosophy
If you are used to a typical tire dealer experience then you’re going to be pleasantly surprised when you come into Boulder Tire. Our entire business model is based on customer service and care, making you the center of how we do business.
Need A Lift?
One of the first things that you will notice is that our staff is here to make your life easier, not more difficult. One way that we can help you out is to provide a complimentary shuttle service. This allows you to drop off your vehicle and we can drive you home or to work and then arrange to come and pick you up when your vehicle is ready.
No more hanging around in the dingy lobby of the shop reading month old magazines and drinking bad coffee.
However, if you do want to stay, we are happy to welcome you into our brand new facility complete with a comfortable waiting area for your convenience.
As one of Boulder’s only independently owned tire dealers our perspective is that an informed customer is a happy customer. We see a big part of our job is providing information and not pushing through a sale.
By taking the time to work with each customer we get a better picture of your needs and your budget. From here we can suggest a good quality product that will be the best option or give you a variety of different things to consider.
We are always happy to answer any questions that you may have. We know that sometimes discussing vehicles and tires can be a bit technical and we are always happy to explain exactly what we are recommending and why.
A lot of garages and tire shops are a first come first serve type of operation. This means that you have to get there early and you still may not be the first car up on the lift. You never know when you are going to get out and how many vehicles may be in front of you.
Rather than go through all that stress and hassle we provide you with an appointment time to bring your vehicle in. This means that we can get on with the tire replacement or repair and you can get on with your busy life.
Cost Effectiveness And Necessity
One of the driving factors behind our customer service is to treat customers the way that we would want to be treated. This means that we don’t try to “sell up” or talk you into spending more by making vehicle repairs or tire purchases than what is required to complete the job.
Often customers feel very vulnerable when talking about tires and vehicle repairs because it is a specialized area of knowledge most drivers just don’t have. By sharing information and clearly letting you know what is a must fix issue and what is a “needs to be fixed in the future issue” you can better budget for these types of maintenance and repair visits. We won’t tell you that a minor repair is a major thing and we will be sure you understand why we recommend a repair and what can happen if it is not completed as needed.
Tire Dealers Who Care
At Boulder Tire customer service really is the main focus. Our staff is always willing to get answers, find information and work to ensure that you get the best possible service. You don’t have to take our word for it; just ask any of our customers and listen to what they have to say.